Managed Objects

Overview

Wait a minute... BSM, SLA, ITIL, SOX? What's the connection? You don't need to look far to find the answer. because today's IT organizations are under relentless pressure to provide better quality, higher availability and improved performance - all at a lower cost. Meanwhile, business units, who lack interest in networks, servers and systems, are driving IT to shift its focus away from simply measuring the health of individual IT components to a system that's better aligned with the business to ensure that critical business needs are met while minimizing corporate exposure to IT components and technology.

For this reason, IT organizations have turned to ITIL and other best practice initiatives to help improve IT operations processes at an IT service level, not just at a component level. Whether it's online trading, supply chain management, CRM, ERP, or simply email -- business units today demand to know how IT is impacting the services that are critical to running the business.

BSM - Business Service Management

Enter Managed Objects Business Service Management™ (BSM) solution. BSM consists of a suite of applications that combine to enable IT organizations to deliver high quality IT services. Each of the applications integrated into our BSM solution suite provides important capabilities to fulfill critical IT service management needs including consolidation of existing multi-vendor IT systems, integrated discovery and configuration management, and IT service quality measurement fully-customizable dashboard visualization. To learn more about Managed Objects BSM applications, please click on any of the features listed below:

Managed Objects BSM provides an effective service-centric system of monitoring, measuring, and managing the services IT delivers to the business. These essential capabilities work together to provide IT organizations with the centralized command and control facilities necessary to discover, prioritize, and remediate IT issues in the context of specific business needs.

What's more, BSM serves as an excellent solution from which to accelerate ITIL best practice adoption and more effectively improve IT service quality. By providing superior integration, intelligence and visualization capabilities that allow companies to leverage their existing technology investments and smooth their way to implementing such ITIL core competencies as CMDBs, Service Catalogs, and Service Level Management.

Further, by leveraging BSM to report on IT service delivery in a business context, IT is able to engender a common dialog between itself and the lines of business it supports - thereby, better aligning itself with the business. And while aligning IT and the business can be a complex process, there are many ways to find significant value in days or weeks.

In fact, most of our customers use our BSM solution to address their most pressing challenges, like prioritizing problems, measuring, monitoring and delivering on committed service levels. or controlling change and minimizing risk by consolidating multiple IT management consoles into one single pane of glass.